What brought this song to mind was a recent experience I had with Ritz crackers. I've used them for years when I want a tasty crisp topping on baked fish.
I recently bought a box of Ritz, opened the package and was getting ready to make this nice and easy fish dish. The crackers looks different! They didn't have that golden color that I am familiar with but without giving it much thought I went ahead and made the fish using those "pale crackers." I didn't think to taste them!
I don't have a specific recipe for this dish, I've made it so many times I make it like my mother would have. When I asked her how she made something she'd say, "put in just enough!"
Well, once the fish was done I was ready to enjoy a recipe that never fails.
"Wrong" - the fish had no taste - blah - just like the crackers looked.
The very next morning I called the 800 number that was on the box and spoke with a customer service representative. She listened to my story, asked for the code number on the box , where I bought the product and told me that the company welcomes input from loyal customers. Quality control will
look into the problem.
In the meantime she will send me some complimentary coupons to use for future purchases.
I've made calls like this a number of times, the service people are always very nice and are really glad to hear about "their product."
What do you do when a product does not come up to your expectations?
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